Item: Cisco Webex Experience Management (discontinued)
Rating: 8
Author: Mark Rosenberg

Use Cases and Deployment Scope

I use the Cisco WebEx platform from time to time. I also use Teams and Zoom also for collaboration purposes including voice video and desktop [sharing] features. The Cisco WebEx experience is good. It provides user-friendly features with good voice quality and good video resolution. It is a little more costly than Zoom but also gets the job done. Overall I am pretty satisfied with the platform

Pros and Cons

Good Voice Quality
Good Video Quality
Ease of use

It is more expensive. The price point could be lowered
Would like to see improved integration with other software platforms
Maybe just a little more intuitive

Most Important Features

Voice and Video
Desktop share
Other Collaboration needs

Return on Investment

It is more costly than some others
It has helped in saving the company from corporate travel expenses
Better TCO when it comes to travel cost

Alternatives Considered

Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.

Key Insights

Do you think Cisco Webex Experience Management (discontinued) delivers good value for the price?

Yes

Are you happy with Cisco Webex Experience Management (discontinued)'s feature set?

Yes

Did Cisco Webex Experience Management (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Webex Experience Management (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Webex Experience Management (discontinued) again?

Other Software Used

Microsoft Teams, Microsoft 365 (formerly Office 365), SharpSpring from Constant Contact

Likelihood to Recommend

Cisco WebEx is well suited for employees that are mobile and also work remotely. It is good for certain industries such as healthcare for telehealth and sales professionals that need to make presentations to many people in different areas all at the same time. Other industries such as manufacturing and blue-collar professionals, may not benefit as well since that workforce most likely works in a physical environment and would have no needs.

Cisco Webex Experience Management Survey Nov 24th 2021

Overall Satisfaction with Cisco Webex Experience Management