Cisco Webex Experience Management Survey Nov 24th 2021
Overall Satisfaction with Cisco Webex Experience Management
I use the Cisco WebEx platform from time to time. I also use Teams and Zoom also for collaboration purposes including voice video and desktop [sharing] features. The Cisco WebEx experience is good. It provides user-friendly features with good voice quality and good video resolution. It is a little more costly than Zoom but also gets the job done. Overall I am pretty satisfied with the platform
Pros
- Good Voice Quality
- Good Video Quality
- Ease of use
Cons
- It is more expensive. The price point could be lowered
- Would like to see improved integration with other software platforms
- Maybe just a little more intuitive
- Voice and Video
- Desktop share
- Other Collaboration needs
- It is more costly than some others
- It has helped in saving the company from corporate travel expenses
- Better TCO when it comes to travel cost
Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.
Do you think Cisco Webex Experience Management (discontinued) delivers good value for the price?
Yes
Are you happy with Cisco Webex Experience Management (discontinued)'s feature set?
Yes
Did Cisco Webex Experience Management (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cisco Webex Experience Management (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Cisco Webex Experience Management (discontinued) again?
No
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