Difficult to use and unreliable
Anonymous | TrustRadius Reviewer
December 20, 2019

Difficult to use and unreliable

Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

It was used across the whole organization at my last company for online meetings. We used the basic Webex Meetings first and then also tried using Webex Teams for scheduling/hosting meetings. It was meant to address meetings for our partially in-house/partially remote company.
  • Personal room link is fast/easy for quick and impromptu meetings.
  • Capturing and sharing recordings is fairly easy.
  • It was really buggy and we had constant connection problems.
  • Webex Teams was really complicated and made everything harder.
  • Honestly, it wasted a lot of people's time trying to figure it out.
  • Time wasted on meetings w/ unreliable connections.
I did not interact with the Support team - we all went through our IT team but we had frequent issues and complaints.
Company-wide for ~700 employees
  • Cisco Teams
  • Outlook Calendar
I'm not familiar with this.
  • Zoom
Currently, we are using Zoom now instead of Cisco at my new company, and my previous company is also switching to Zoom. It's just much easier/faster to learn. Very intuitive to schedule meetings, and integrated seamlessly with Google Calendar. Internet connection has been unstable, and I'm unsure if it's a personal internet bandwidth issue or a Zoom issue.
It was so buggy and unreliable, and also difficult to use, people complained about it on a daily basis. The company actually finally switched to another provider shortly after I left the company. "It's Webex again..." became pretty much a daily catchphrase for all sorts of problems with scheduling and hosting meetings.

Webex Meetings Feature Ratings

High quality audio
2
High quality video
2
Low bandwidth requirements
Not Rated
Mobile support
4
Desktop sharing
4
Whiteboards
Not Rated
Calendar integration
3
Meeting initiation
2
Record meetings / events
4
Slideshows
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated