Item: Webex Meetings
Rating: 8
Author: Emily Mok

Use Cases and Deployment Scope

Cisco Webex Meetings is being used across the organization as the unified communication and collaboration tool that connects teams from all locations through messaging, video conferencing and calling. Attendees are invited by just their email addresses and they can join through computer, phone or video system. We are currently experiencing enhanced and maximum collaboration throughout the organization.

Pros and Cons

Hosting and joining meetings from any location.
Recording meetings and saving them in the cloud for use in the future.
Integration with Microsoft Office Calendar to schedule and host meetings.

Phone support is not available for the free trial subscription.
Being able to send attachments to other team members during chat sessions.

Return on Investment

Save time and money for the company.
The online meetings are more accessible than any other medium.
Plenty of time is saved when we meet online.

Alternatives Considered

Highfive and by Dialpad

The high level of security is what makes Cisco Webex Meetings suitable for online collaboration. It provides end-to-end encryption meaning files are protected from the second they are sent to the moment they are received and no data is shared to any third parties. The dashboard helps analyze customer and agent interactions to track productivity.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Reliability and Availability

The advanced messaging module of Cisco Webex Meetings ensure we never miss important messages. The automated phone system direct customers to the correct extension to ensure no call is missed and records voicemail messages left on the business number line. We have not experienced any errors or issues when conducting meetings.

Scalability

The system is deployed across the organization and it replaced the bulky phone software with a direct business phone number that is used on any device. It is the most flexible data, voice, and audio solution that is designed to fit the needs of businesses of all sizes and with the capability to hold multiple meetings.

Performance

Its broadcast-quality audio, teleconferencing system and conference calls allow users to meet without any interruptions. This software enables users to instantly switch from one meeting to another while the online meeting is on the fly. Team members utilize the whiteboard to collaborate with others on the same document in real-time.

Likelihood to Recommend

Cisco Webex Meetings is effective in setting team workspace to enhance group brainstorming and collaboration. It has proven to be a stable platform to hold online meetings with teams from any part of the world. We utilize the data visualization tools to track customer interactions and use the data collected to pinpoint which actions can boost customer experience.

Cisco Webex Meetings lets you jump on a quick audio/video conference call

Overall Satisfaction with Cisco Webex Meetings