Classy is reliable and fast.
August 17, 2019

Classy is reliable and fast.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Classy

Classy provides a user-friendly interface for accepting online donations as well as a reliable Salesforce integration for real-time gift tracking. Classy has great, reliable support so we never encounter issues, they’re dealt with fairly promptly and courteously. We use Classy for peer to peer fundraising and crowdfunding mostly. We also started using your event campaign functionality and, though limited, it’s good for free or low-cost events and our users like the ease of use it provides.
  • Peer to peer fundraising.
  • Crowdfunding
  • Customer support and communicating with their customers about their roadmap.
  • Very limited in customizable options across the platform.
  • Reporting. It’s all filtered based and hard to use, but powerful.
  • Events. Classy is a donation platform so events are set up with this in mind. You can’t take offline donations/registrations on the front end (a user will have to input them in the back end) and you cannot customize the thank you message after registering the same way you can after donating. You also cannot message your event supporters individually.
  • Increased online donations by double percentage points.
  • Standardized our event workflow for free and low-cost events.
  • Because of the ease of use, we offloaded some of the support we needed to provide and our users do a lot of that work themselves.
VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills.
They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
This is one of Classy’s strength. Their support staff is unfailingly polite when dealing with a multitude of requests form a multitude of users for our organization. Live chat is fantastic, but they recently did away with their email to case feature. So you can’t just email support to create a case. You must fill out an online form or live chat them. Not always ideal especially if I’m trying to solve a problem in the go for a colleague and it would be easiest for me to just shoot off an email.
Classy is much better than Eventbrite but is far behind Cvent in terms of an event platform. Classy is mainly for peer to peer, but they rolled out an event function that works okay but is missing some key features, like the ability to send an invitation out through the platform or attribute custom questions to more than all or one ticket type.
Classy is great for donations! Classy is bad if you need a great deal of flexibility and for events. It’s getting better, but not quite on par with competitors. Classy has a great, reliable Salesforce integration and a very good control panel to maintain and troubleshoot the integration on your own so you don’t have to contact support everytime you need something.