Overall Satisfaction with ClientSuccess
At Game Plan we use Client Success to streamline out entire Customer Success efforts. We used client success to keep track of customer activities, set and track KPI's for each account, flag potential issues with accounts, measure account success, and the management of the entire renewal process.
It has helped us streamline and evaluate our efforts throughout the customer lifecycle and effectively management their renewal process all while evaluating CS data for our internal processes and meetings.
- Renewal management and forecasting.
- Measurement of success.
- Measuring KPIs and key steps in the customer lifecycle.
- On- management.
- As a director, it helps me oversee my team more efficiently.
- Plug-ins to measure cash/payment cycles.
- Reporting that goes year-over-year.
- Customer health scores.
- Customer lifecycle management.
- Management of renewal.