Cloudflare is a horrible service
November 30, 2021

Cloudflare is a horrible service

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cloudflare

Cloudflare is my web page security provider for SSL and email.
  • I wish I could.
  • I have had nothing but issues.
  • Since the very start.
  • Communication is awful.
  • Robo-responses are unacceptable.
  • A phone number to call for issues.
  • We are email based - this is costing me actual MONEY!!
  • Customers must all be called on the phone impacting our time to sell.
  • The hours spent trying to fix this issue were a HUGE waste of time.
Onboarding was awful as well. The SSL was incorrectly set up from the start and took weeks to fix.

Do you think Cloudflare delivers good value for the price?

No

Are you happy with Cloudflare's feature set?

Yes

Did Cloudflare live up to sales and marketing promises?

No

Did implementation of Cloudflare go as expected?

No

Would you buy Cloudflare again?

No

If you are not an IT Guru - don't bother using this provider. After 3 weeks of my emails going to SPAM, they did absolutely NOTHING. Their "support" staff sends you a Robo-generated email if you report a problem then NEVER answers the email you reply to. I even tried their "Email Record Creator wizard". It's useless and doesn't let you know if errors are present. Look - places like Rackspace will do everything for you and actually communicate if there's an issue. Rating - ZERO stars.