Cloudflare

I didn’t need any support but once we suffered a massive DDOS attack we opened a emergency support ticket they responded with a phone call within 1 min

Support was sub par. The basic level 1 help desk is lacking basic product knowledge. A good example would be a performance issue that we were having across the organization. After much back and forth with the help desk, it was deemed to be a low level display issue. At this point, we gave up with their support.

Sometimes support is not so easy to reach, and the free support tear seems a bit limited at times. Better than nothing.

It is the best option.

It took them some time to resolve the problems we had with the tenant.

I've never needed support.

Good robust software solution with almost no problems and very easy and simple to use as learn it once and keep using it as good daily’s security solution. We do see very much positive results and positive user experience over all while our company security standIng experience great success and over all 360 degree implement

Customer support is good just a little delay, but usually we don't need too much support since it's mostly easy to use.

Never Contacted Support.

Because of the lack of no live chat for non-paid customers. Sometimes I need urgent help on the Cloudflare engineering team. That is to solve an issue on their Cloudflare platform. The FAQ and the Cloudflare community forum take to much time to find the answer, and setup it manually up.

Cloudflare has been supportive of its customers in all price ranges without differentiation and discrimination and provided quality support throughout the lifecycle of product onboarding and usage.

We had to reach out to Cloudflare support for a caching related issue. The matter was resolved within an hour.

The instructions said to skip this step if you have never contacted support before, we have never had to contact technical support (it just works!) but did contact them on setting up billing information. There was very fast turnaround with our issue (it ended up being a data entry issue on our side). The support was polite, efficient, clear and extremely fast. I have no doubt that the technical support will be as proficient as can be seen in the quality of the product, the supporting blog posts, and the frank public lookbacks they do when an issue has occured, unlike many who would be tempted to hide it under the rug.

We really like to talk to a person on the phone or using chat. But the system is very slow and sending to much email to get the issue solve.
Something we don't like to spend time writing on the community forum our issue because we don't want to share detail information of our POC.

I have not needed the Cloudflare support yet

Many blogs are not on the roadmap or implemented.
Many questions are not answered or find out in Discord.
Missing 1-1 chat FAQ like Dropbox for many un-clear architectures or new things.

Never had to reach out to Cloudflare support.

They have a live and responsive community in Discord

Prompt and meaningful support in case of urgency and complexity of the issue. Cloudflare support team works 24/7 to resolve the issues completely. The trust & safety team also gives quick support to solve the problem. Used Io to get replies quickly. Cloudflare support team resolves many critical issues without wasting important time.

Prompt Support

Good support

We are a Cloudflare Enterprise customer. That said, support has sometimes been a challenge when we've needed it. On the very rare occasions, we've needed immediate help, they've been very responsive. But when it comes to learning how to use new features or understand which ones would be helpful for us, or debugging non-critical but lingering issues, they haven't been great. I would like to see more hand-holding for bigger customers when it comes to the more complex aspects of their products.

I only needed to open one ticket, which was answered quickly.