Cloudflare

I have always been able to get help from support when I have faced a problem.

Sempre consegui auxilio do suporte quando enfrentei um problema.

There have been very few times we had to contact support but each time the staff was friendly and we managed to successfully solve all questions.

I haven't had to utilize them much lately but past dealings have all been positive.

I have only used their support a few times, and most times, they are responsive and able to resolve my issue with a minimal amount of time and effort. However, there was one instance where I simply asked about how to purchase some more resources (redirect rules), and I received some type of automated/AI response that was very unhelpful and gave me no opportunity to escalate to a person.

My account manager always helps me coordinate with the support engineers in time, holds meetings to discuss our needs, and gives timely solutions. The response of email customer support is also very timely, and the ticket can usually be resolved within 2 to 4 hours. We did not purchase expensive premium customer support services, so we do not have very timely ticket processing response services.