CloudTalk - Made business abroad easy
March 24, 2022

CloudTalk - Made business abroad easy

Raimonds Ciems | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudTalk

We use CloudTalk for important business calls with clients in other continents within the company. Previously we struggled with increased cellular bills, but now we can focus on what's essential - establishing strong business partnerships. Regarding the frequency at which I benefit from using CloudTalk, I must say that's approximately three-four times a week. As it has made communication accessible, I don't hesitate an extra call to maintain solid contact with my partners abroad.
  • Shared account across specific team.
  • Dedicated phone number for a specific region.
  • Clear invoicing structure.
  • So far the experience has been flawless.
  • More solid partnerships.
  • Easier communication in case of unexpected hiccups.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

As mentioned previously, CloudTalk is perfect if you are working with business partners we are based abroad or even in other continents, as you don't have to be worried about any hidden fees and enormous cellular bills anymore. CloudTalk would not be that suited for someone conducting business only locally.

CloudTalk Feature Ratings

Agent dashboard
9
Validate callers
8
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
8
Predictive dialing
9
Interactive voice response
10
REST APIs
9
Call scripts
9
Call tracking
Not Rated
Multichannel integration
8
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated