Good product and good value for money
Updated September 02, 2021

Good product and good value for money

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

It was very easy to set up and a great freemium where you actually get to try the product. Super bad customer experience though. Gave to standard answers, did not understand case and super bad policies.
  • Ease of use.
  • Ease of setup.
  • Usability.
  • Customer experience
  • Support
  • Overall design.
  • Lower cost.
  • Less overhead.
  • Happier sales people.
Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.

Do you think CloudTalk delivers good value for the price?

No

Are you happy with CloudTalk's feature set?

No

Did CloudTalk live up to sales and marketing promises?

No

Did implementation of CloudTalk go as expected?

No

Would you buy CloudTalk again?

No

Would not recommend to deal with.

CloudTalk Feature Ratings

Agent dashboard
1
Validate callers
1
Outbound response
1
Call forwarding
1
Click-to-call (CTC)
1
Warm transfer
1
Predictive dialing
1
Interactive voice response
1
REST APIs
1
Call scripts
1
Call tracking
1
Multichannel integration
1
CRM software integration
1
Inbound call routing
1
Omnichannel inbound routing
1
Recording
1
Quality management
1
Call analytics
1
Historical reporting
1
Live reporting
1
Customer surveys
1
Customer interaction analytics
1

CloudTalk Support

Super bad customer experience. Would not recommend
ProsCons
Good followup
Problems get solved
No escalation required
Support understands my problem
Quick Initial Response
Slow Resolution
Less knowledgeable
Not kept informed
Difficult to get immediate help
Support doesn't seem to care
It was bad and standard responses

Using CloudTalk

Really good and user friendly.