Good product and good value for money
November 27, 2020

Good product and good value for money

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

It was very easy to set up and a great freemium where you actually get to try the product. Easy to use in day to day ops and we are still happy. We tried other tools before this one and it was either really amazingly hard to implement or extremely expensive and would not allow to try the calling experience beforehand.
  • Ease of use.
  • Ease of setup.
  • Usability.
  • IOS app functionality.
  • Mac app reliability.
  • Overall design.
  • Lower cost.
  • Less overhead.
  • Happier sales people.
Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Really good and user friendly.
Good, we have no complaints.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

It is good for our sized company, so I would say small to mid. Not sure about enterprise.

CloudTalk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10