Intuitive and easy to set up
February 13, 2023

Intuitive and easy to set up

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudTalk

It facilitates transferring calls among my coworkers, making it incredibly handy when I am overwhelmed with work.The IVR builder stands out with its fantastic visual design, dependable call recording and monitoring, and an exceptional support team. The software has a user-friendly interface for new users and adjusting call routings is a breeze with just a few clicks.
  • Call center
  • IVR builder
  • VoIP
  • Nothing to mention here
  • Significantly high ROI
  • Increased calls efficiency

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

CloudTalk offers robust call routing, IVR, automatic call distribution, and real-time call monitoring. It is a user-friendly call center software with easy routing adjustments. It offers low-cost or free international calls and features a visual IVR builder, strong call recording/monitoring, and a top-notch support team. Ideal for businesses seeking a flexible and powerful solution.

CloudTalk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated