CloudTalk - great experience
February 17, 2023
CloudTalk - great experience
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CloudTalk
We started using CloudTalk for inbound calls with our customers to secure a better and more dynamic client relationship. We are able to track the performance of our support calls in intuitive dashboard and we are definitely closer to our customer around the world. The software is very intuitive itself so anytime we don't perform well regarding our support team calls, we are able to quickly take actions and make adjustments.
- IVR builder
- call recording
- Call monitoring
- N/A
- Saves time as the tool is very user-friendly
- Increased access to regions that are sensitive to support calls
We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The recommendations were very crucial so it eventually persuaded us to go for CloudTalk.
Do you think CloudTalk delivers good value for the price?
Yes
Are you happy with CloudTalk's feature set?
Yes
Did CloudTalk live up to sales and marketing promises?
Yes
Did implementation of CloudTalk go as expected?
Yes
Would you buy CloudTalk again?
Yes