Overall Satisfaction with Concord
Concord is the contract management system for HITRUST. Concord is kept up to date and worked on daily by the legal department, but is accessed by others in the company. This is not only our contract management system, but our contract repository.
- Templates are easy to create and utilize.
- Concord has its internal e-signature tool.
- Concord can group by template, active, in progress, etc. and color codes the same.
- The editing tool is not super user friendly.
- The emails from Concord often get whitelisted at customers' email sites.
- Ease of getting contracts signed.
- Keeping templates up to date.
- Streamlined process.
Do you think Concord delivers good value for the price?
Are you happy with Concord's feature set?
Did Concord live up to sales and marketing promises?
Did implementation of Concord go as expected?
Would you buy Concord again?
Concord has taken a very manual process with a growing company and let the legal team keep up with the demand. We now have a streamlined process that seems to work for all.
Concord support was great, but recently it is very hard to get anyone on the phone or answering emails.