It gets the job done, but could be better...
Updated January 28, 2020

It gets the job done, but could be better...

Deborah Martinez | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

Expense

Overall Satisfaction with Concur Travel and Expense

We use Concur to reimburse our employees for mileage and any other business-related expenses. It allows employees to submit their expenses through the Concur App. Doing so eliminates all the paperwork, copies, and signatures they would have to obtain before Concur. Reviewing and approving expenses is a smooth process.

Pros

  • Eliminates paperwork.
  • We are able to reimburse employees through payroll.
  • It has a great feature of acting as another employee, which helps when you are trying to assist or to see their screen exactly as they see it.

Cons

  • We have issues with some of the addresses when using the mileage calculator. It does not pick up the right city and state sometimes.
  • The business purpose carries over automatically to the next expense you are trying to enter. Employees have to manually delete it on every single entry.
  • Trips that are recurring have to be entered over and over. A favorite trip or some sort of way of saving the same trip would be nice, instead of having to enter it every time.
  • It is supposed to analyze the receipts and fill in the fields for you. This doesn't always happen.
  • I don't like that once you download a file, there is not going back.
  • It has eliminated paperwork.
We always have issues with the Business purpose being carried over when entering a new expense.

SAP Concur Travel & Expense Benefits

By Default, it copies over the Business purpose from your first entry to all entries after that.
You have to manually change the Business Purpose for all expenses otherwise all your expenses will have the same Business Purpose.
We have issues with some addresses. I've reached out to Concur support and was told that's just how the system is to both the issues listed.
On the payment batches, it would be nice if you could select the reports you want to include in the download, but instead you have to download all reports all at once. It would also be nice if you could create a "recurring" trip for mileage. Overall, the system does what you need it to do, but I feel like there is definitely room for improvements.
  • I like that you can take pictures of your receipts
  • I like how it ties Credit Card expenses to your receipts
  • none
It has saved time versus processing reimbursements manually. The downloading process and integrating to our payroll software is a smooth process.
I don't know. We have not used any other competition. The only other company we used reimbursements with was Paycom. Reimbursements were offered within the payroll system so that was pretty neat.
Successes I would say, we get our employees reimbursed! Lessons I've learned along the way is that I can answer my own questions sometimes by playing with the system. Concur support is not always helpful.

Using Concur Travel and Expense

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