Concur Expense Review
November 22, 2019

Concur Expense Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Expense

Overall Satisfaction with Concur Expense

We are currently implementing Concur globally. We did a pilot-run of our Nordic countries and finished with Korea and Japan.

Concur solve the business problem of non-efficient expense processes, not transparent expense reporting, as well as solves internal compliance issues.
  • Very easy to use for employees.
  • For approvals, it is very clear on what is in concluded on the trip.
  • For our off-shoring center, it is also easier to handle and control the expense reports.
  • When we started implementation, the core team was not provided with sufficient training and not much advice on how we should implement it.
  • I do not have many negative comments on the solution provided by Concur.
  • Positive: compliance, efficiencies, and better user interface.
SAP TEM was used for many years in my company, but only for 2 or 3 countries. It was not rolled out further after the pilot countries many years ago.

Comparing with SAP TEM, Concur is much easier to use, and it saves a lot of manual work because of the automation and lean processes provided by the solution.
I am personally not in the area of supporting Concur solution, but overall I have heard reasonable good feedback from the team who is supporting the solution.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

No

Would you buy SAP Concur again?

Yes

SAP SuccessFactors, Ariba Procurement, SAP BPC (Business Planning and Consolidation)
Specifically for expense reporting, it is highly recommended. We are not using Concur for other areas, so I cannot say for those areas. It would be good to see how the travel part works and see if it can fit with our processes.

I like how Concur helps companies during implementation.