1. Home
  2. Expense Management Software
  3. SAP Concur Reviews
  4. User Review of SAP Concur
Great Travel and Expense Solution for any company with Regular Travel Requirements.
December 29, 2021

Great Travel and Expense Solution for any company with Regular Travel Requirements.

Landon Barhydt | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel
  • N/A

Overall Satisfaction with Concur Travel and Expense

I used Concur for Travel Reservations, as well as Travel Expenses. Direct Billing was easy for end-users to not have to worry about payment methods for flights. And the ability to set limitations on cost made it easy to prevent selecting excessively expensive flights. Expenses were somewhat painless as well, the ability for the solution to input receipts for you based on reservations made it simple. And reimbursement time was exceptional. often within 3 days after approval.
  • Reservations for Flights, Hotels, and Car Rentals. With Direct Bill, these were excellent features.
  • Expense submission after the trip. Turnaround time was great (less than a week, often within 3 days).
  • Automatic Receipt submission. For reservations made within the application, the receipt would automatically be available for submission.
  • The ability for a missed or canceled trip receipt to be deleted. as an end-user, there was not a way for them to be removed and had to be submitted as a '0' expense.
  • Some functionality for more specific filtering to be added for hotels. There is some functionality and it's useful, but as an example: trying to filter a specific hotel by distance was a little confusing at times.
  • Cost. Per report is high, especially for common expense reports such as monthly internet.
  • Faster employee reimbursement means less time between trips. (for when back-to-back travel is needed.
  • Less time submitting forms and less time importing receipts. (means better productivity).
  • Reviewing past reports. Instead of having to sift through emails to find trips. A query can be run for a timeframe. (for example, you can see how many trips and how much was spent since the start of the year).
Prior to using Concur, expense reports were completed manually via Excel sheets and submitted via email. (and if we go back further, they were submitted using carbon copy and mailed). Concur was a vast improvement over these methods. It simplifies the process, reduces error, and increases productivity. Reimbursement time is a great feature as well.
N/A. Aside from Travel and expense applications (United Accounts, Avis Accounts, Hilton, Etc.) there wasn't a great deal of integration for Concur at Par. however, the ability to link all of those accounts made travel planning that much easier. The reservations would automatically show in the respective travel application which made finding reservations simple.
Using Concur for travel and expense had drastically reduced time and effort to submit reports for reimbursement. Concur also allowed for fast reimbursement which was helpful when back-to-back travel was needed. Since everything is done through apps and digitally now, it makes sense for any company to use this platform as a means to reserve and submit travel expenses.
From an admin perspective, it's easy to input who the employee reports to and get notifications for reservations. and equally as easy to approve/deny them. in addition, it's also an easy, all-in-one place to go to, in order to see an employee's itinerary. For the end-user, being able to make all travel reservations in 1 place, paid for with direct billing, and receipts imported makes it easy to use. and reimbursement is great so the employee doesn't have to wait for a check to be mailed.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

For users in Sales where Travel is common, the solution is great. The ability to make flight, hotel, and car reservations with direct billing to take the responsibility out of the end-users hands makes it exceptional. Also, the direct import of receipts is helpful to not have to keep track of paper or digital receipts. Reimbursement time is great as well. as opposed to having to wait for a check, the money can be deposited within a few days. The ability to delete items that are imported without having to submit a report would be helpful. Sometimes a trip is cancelled and you don't need to submit a report. Then the expense just sits there until the next time it's needed.