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Useful, but could use an updated user interface
December 29, 2021

Useful, but could use an updated user interface

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Travel

Overall Satisfaction with Concur Travel and Expense

Concur Travel is used by the organization to book business travel. This travel includes airfare, hotel, and car rental for employees across several global locations. The web-based system worked to centralize booking management. Prior to Concur, booking management was decentralized, with employees making travel arrangements through various travel websites, or directly with airlines, hotels, and car rental agencies.
  • Centralize booking of airfare, hotels, and car rental
  • Used by many travel agencies, so can switch agencies without switching booking tools
  • Enables administrative assistants to proxy as users to book travel for them
  • User interface is dated
  • Poor at handling complex flight routing
  • Often loads slowly
  • Centralized travel booking
  • Can be used across global locations
  • Integrates travel and expense management
Concur enabled us to use various travel agencies and change travel agencies without changing booking tools.
None at this time.
Centralizing travel booking and being able to manage travel expenses was key for us. Concur enabled that.
Concur has enabled employees to book their airfare, hotels, and car rentals all in one place. It enables administrative assistants to book travel (airfare, hotels, and car rentals) on behalf of employees within their remit.

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

No

I think Concur is well-suited if using both the Travel and Expense modules, as it cuts down on the administration for the employee. If a company is only using it for Travel booking, I feel it is less appropriate, as there are other booking tools with more functionality and an easier, more modern user interface.