Royalties welcome
July 21, 2022

Royalties welcome

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense
  • Travel

Overall Satisfaction with Concur Travel and Expense

We use Concur Travel and Expense to plan all of our travels and expenses related, and will be reaaaalllyy great to improve in a way that if you find a better price in another app, the tool readjust to that price because, as a company, we are always looking on monetary benefits so I guess this could be a really good improvement also in certain times, the tool isn’t so easy to use because it has too many information at the same page so sometimes it’s difficult to find what you’re looking for.

Pros

  • All travel services in one
  • Quick performance
  • Reservations and confirmations really understandable

Cons

  • Page design
  • Adjust to lower prices
  • Allow other airlines
  • Good approvals levels
  • Not the cheapest tool in terms of airlines costs
  • Could search for local airlines
I selected the Concur Travel and Expense over success factors because I guess it is the page where more improvements could be done to make companies happier in terms of overhead savings SAP SuccessFactors is great and I think depends more on how HR teams like to see information and where they want to download data.
Sap ECC would be great if, at the same time, it could be integrated into a reconciliation system to avoid manual tasks from a single person could be automatically designed to do the registers in sap and the reconciliation between always to have the proper history about the go account.
It was helpful to have appropriate governance from an overhead perspective because it offers a better approval process to ensure the appropriate expense by the correct person and for the correct purposes. Also, it’s helpful to have a single page to see all information at once, even if it’s not at the best price.
This is the part that could be improved because, for example, the administrative assistants have many issues because they don’t always know where to find something, so I guess the page design could be easier and friendly, using may be the philosophy of apple, be a page for dummies as.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

Cadency, SAP BPC (Business Planning and Consolidation), Adobe Business Catalyst (Discontinued)
If you’re in a hurry to look for a travel reservation, Concur Travel and Expense has too much information on the same view and page, so it’s kind of easy to get confused and reserve something wrong; this could be improved by a better page design What is working well is the clarity of the confirmation page once the reservation has been set, may make an improvement to add what’s not included.

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