Item: Conductor
Rating: 7
Author: Verified User

Overall Satisfaction with Conductor Searchlight

Use Cases and Deployment Scope

Conductor is primarily being managed by the inbound marketing team. Our company uses the platform to track organic search performance for clients who our retain our services for strategic ongoing inbound marketing initiatives. We directly manage Conductor, but provide reporting and data exports to external departments i.e. paid media, social media, and content strategy teams.

Pros and Cons

Pros

Great technical support services
The platforms is very intuitive and provides a good user experience
Conductors affiliations and partners have helped
Conductors partnerships have helped us reduce third-party tools and promote internal collaboration between teams

Cons

The [platform] does have limitations from a back in management perspective. As in the ability to add or delete users and accounts, etc.
Onboarding process took longer than expected.

Return on Investment

Increased visibility search engine results pages
Improved data mining and analytical insights
Increase collaboration between channels

Support Rating

On demand support services are best in class. Very knowledgable and fantastic to work with.

Alternatives Considered

BrightEdge, RavenTools and Moz

My organization switched from a top competitor of Conductor's to increase reporting efficiencies, internal operations needs and our company's goal of partnering with innovative and like-minded companies.

Likelihood to Recommend

A 7 due to the platform's limitations mentioned previously when it comes to back in Dover site and onboarding process. Additionally, it might not be suitable based on the companies vertical.

Conductor Feature Ratings

Using Conductor Searchlight

Usability

Their analytics integrations combined with a customizable workspace have helped our organization to reduce manual data pulls and internal analytics requests.

Comments

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Joe Taylor
(Vendor Representative) commented 8 years ago
Thank you for this review. I am glad you're getting value from both our data and that of our partners. We believe in bringing the best quality data and products to our customers and it's good to know that is working well for you. Thanks for the shoutout to our OnDemand Support team; they obsess over response times and going above and beyond with their answers and they will love to see your kind words here. I apologize for your experience with onboarding taking longer than expected. We are constantly optimizing that process to get customers up and running as soon as possible but it looks like we missed here. I don't know your specific situation but if you're willing to share, please email me directly so I can see what went wrong and try to better next time. Thank you again, Joe Taylor Director of Customer Success jtaylor@conductor.com

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