Conductor is, like, seriously the best digital marketing research tool
November 20, 2017

Conductor is, like, seriously the best digital marketing research tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conductor Searchlight

We currently use Conductor to manage our SEO presence and understand our digital competitors in terms of ranking and popularity. As we are a B2B business, competition is tight and search volume is small in our industry. Consequently, we use Conductor not only to determine what our comepetitors are doing, but also how search engines are changing the market place.
  • Competitive intel is fabulous
  • Actual Keyword Rankings
  • Custom reporting
  • Interface is a little clunky
  • Would love to see more internal conversion reporting
  • Search rank has definitely improved
  • Helped me clear out some cluttery keyword strategies
  • Is relatively easy to use as a reference
Conductor's data is phenomenal. Since Google Analytics stripped most of their keyword data, it's really my go-to for discerning which keywords are truly converting. Futhermore, the depth of competitive intel in rankings is lacking in unpaid optimization, so it's nice to see who is organically competing with us rather than appearing in the same marketplace.
As it is mostly me running both, I am largely the person dictating synthesis between vendors
The response time is really fast, and the trainers are amazing.
I've used optimyzr in other jobs, but I really prefer Conductor. I think Conductor offers more data and planning tools.
Conductor is a really good reference and measuring tool for campaigns--any time I build a multi-touch campaign, I start in Conductor and it helps inform the design of landing pages as well as sympathetic digital marketing. Keyword data can also be helpful in terms of planning and executing consistent affinity audiences across platforms

Conductor Feature Ratings

9.2
Keyword analysis
10
SERP ranking tracking
10
Competitive analysis
10
Site audit / diagnostics
8
Site recommendations
8
Local SEO
10
Mobile SEO
8
Global SEO
4
Multi-domain support
8
Integration with web analytics tools
7

Using Conductor Searchlight

25 - 25 is an estimate, as there are multiple branches who use this product. For the most part, we're marketers. Sometimes we're SEM specialists, though typically is the more strategic roles (like mine, in directing strategy for digital marketing) that really lie on it heavily. I've used Conductor with outside vendors, too (typically in paid media, although sometimes SEO writers/specialists). I think it's as great way for entry-level employees to get to learn the intricacies of optimizing in a search engine-controlled world.
2 - So, internally, we don't actually have many people "supporting" Conductor, persay. We have an enterprise account, so it's really Conductor who supports itself. Now, we do have a central corporate team that uses reporting from Conductor, as well as an internal team that introduces us to account managers and resources.
  • Supporting a redesign/redirect
  • Cleaning up cluttery data...why are we optimizing for kws that aren't really relevant to us?
  • Pulling quick reporting GA doesn't necessarily give
  • Checking what other competitors are doing has been really illuminating
  • Finding out people/businesses we never would have expected in our marketplace
  • Learning about our growing popularity in asian markets
  • Finding out how many terms we think are important aren't actually that important
  • I wish we could see better conversion tracking
  • I would love to see integration with call/text
  • streamlining/interconnecting reports
I really love using Conductor. It's been absolutely critical to bringing a website that hasn't been optimized before into 2017. Its insights have automated issues I would have previously had to manually research, and its competitive data has helped me talk to other business units about our overall branding and strategy. Ultimately, it gives really great insights that help me plan.

Conductor Searchlight Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes
Premium Support is great! I've never had a problem with the Conductor team, and they always help with strategy and reporting planning
Yes! They bended over backwards to train me and my colleague. Even though we both have crazy schedules, they really worked with us to make sure we knew how to get the most out of this platform

Using Conductor Searchlight

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Convenient
Feel confident using
None
  • I love seeing the striking distance rankings
  • Homepage pins are great
  • Planning searches are also great
  • Chat interface with Conductor employees is really helpful
  • Some of the custom reporting can be kind of hard
  • I get that it's a lot of data, but exporting some of the reporting is time-consuming
  • navigating between panes can be difficult
Some of the interlinking can be confusing. The trainers are great, but setting up custom reporting can be somewhat cumbersome if you're not familiar with the platform already.