Call volume king!
January 23, 2019

Call volume king!

Kevin Knudsen | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectAndSell

One thing that has been absolutely amazing about ConnectAndSell is the amount of call volume you can get in a single day. We used to start out by having 40 calls a day to now exceeding 200 calls going out. The amazing piece is that you can leave a voicemail with each of those calls and really only need to focus in on the calls that patch through. It's been a product that we weren't sure of the business impact but we've already seen results from producing more conversations and being able to follow up with greater ease.
  • The amazing piece is that you can leave a voicemail with each of those calls and really only need to focus in on the calls that patch through.
  • One thing that has been absolutely amazing about Connect and Sell is the amount of call volume you can get in a single day. We used to start out by having 40 calls a day to now exceeding 200 calls going out.
  • It's been a product that we weren't sure of the business impact but we've already seen results from producing more conversations and being able to follow up with greater ease.
  • One thing that's been difficult about Connect and Sell is some people can tell you've been patched through so if you can work past the initial conversation it ends up working great.
  • The system has worked great with outreach which we've integrated our contacts directly into the system. Because of this the connection between outreach and connect and sell don't always communicate calls and metrics which are crucial for us to know conversion rates.
  • We had a hard time getting the system implemented quickly and working the way we wanted it to. Because of the implementation specialist we were working with problems weren't solved quickly rather they were worked through quickly however they were solved.
  • As mentioned before we're always trying to generate more leads and have more conversations. This has improved our conversations by 4x which has a significant impact on the business key indicators.
  • With more conversations my team gets to spend more time talking with people instead of voicemails.
  • We get a higher volume which in turn has generated more pipeline for us.
This product really can make a strong business impact if you implement it correctly. The struggle we faced was making sure that all the data was correct and that it was updated the data the way we wanted it. We considered using connectleader which had a similar look and feel however the integrations were better with Connectandsell. Insidesales.com was another one we evaluated which besides price had a much better look and feel than any of the other applications out there. Outreach is really an integration not a similar tool besides having a dialer.
In our sales department specifically. We're always trying to generate more leads and have more conversations. This has improved our conversations by 4x which has a significant impact on the business key indicators. With more conversations my team gets to spend more time talking with people instead of voicemails. If you're not trying to come across as a telemarketer this might be a product that would give off the wrong message. Sometimes with the clunky connection you have to really be prepared to make yourself sound professional.

ConnectAndSell Feature Ratings

Contact preview
8
Dialer-CRM integration
9
Call notes & tags
6
Automatic call logging
7
Outbound dialing
10
Inbound routing
7
Custom caller ID
10
Click-to-call
10
Recorded voicemail drop
10
Dialer contact import
7
Campaign & list management
7
Follow-up calls
8
Dialer reporting & analytics
10
Dialer compliance
9