ConnectWise Automate was the right choice for us
Updated November 21, 2022

ConnectWise Automate was the right choice for us

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

All of our project team and support desk use ConnectSise Automate (formerly LabTech) to remotely manage all of our clients' computer systems (both workstations and servers).
  • ConnectWise Automate helps us manage Microsoft updates for our client base.
  • ConnectWise Automate makes it easy to remotely troubleshoot issues for our client.
  • ConnectWise Automate works well when we need to push a script out to one or multiple computers.
  • Sometimes computers show as offline when they are really online.
  • We find that sometimes a computer will show in the program multiple times.
  • It often will not update the current username so makes it harder to find computers sometimes.
  • It just works whereas we had issues previously with Kaseya before moving to ConnectWise Automate.
  • It allows us to get on clients' computers within a minute (often 15-30 seconds) so we can troubleshoot issues in real time.
  • It allows you to connect to a user's terminal session on a terminal server instead of having to figure out what PC they are connecting from.
  • Kaseya Virtual System Administrator (VSA)
We selected ConnectWise Automate over Kaseya as it provided many of the same features but less of the headache. Often times, scripts would not work in Kaseya or updates would not push. We have not had this experience with Automate, scripts and such just run when scheduled. They also don't "stack up" and wait for the computer to run thus making for a slow startup like Kaseya did.
ConnectWise Automate is a great tool to remotely manage your client base. It helps manage Windows updates across your clients and allows you to remotely install/uninstall software sometimes. It can give you details about what is installed on a system, you can see printers and storage space. It gives you so much information.