ConnectWise Control makes IT Super!!
July 12, 2017
ConnectWise Control makes IT Super!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
ConnectWise Control is used by the IT department to access workstations and servers remotely to provide assistance to end users and perform server maintenance. The software allows for the quick resolution of issues and helps end users show the IT department exactly what issue or problem they are facing in real time.
- ConnectWise Control connects to remote resources very quickly and works well over slow connections.
- ConnectWise Control reconnects to remote resources automatically after the connection has been lost due to reboot or connection timeout.
- ConnectWise Control allows the IT department to interact with users via chat which helps with problem resolution.
- ConnectWise Control offers great control over the remote session by the use of screen blanking and mouse and keyboard control.
- I would like to see ConnectWise Control automatically update the endpoint agents when a new version is released.
- I would like to see ConnectWise control provide more information about the end point in the console such as internal IP address.
- I would like to see ConnectWise control enable adding comments about remote sessions.
- ConnectWise Control has definitely improved the efficiency of the IT department though increased response time and easier end user interaction. The IT department can see exactly what the end user is seeing in real time and troubleshoot the issue right away.
- ConnectWise Control has also allowed for the secure remote access of end points which allows the IT department to perform job responsibilities from anywhere with an Internet connection.
At the time ConnectWise Control was the cheapest and easiest to use solution. It was also the only solution that offered the auto reconnect functionality after a remote end point rebooted.