Great Software that just work
July 14, 2017
Great Software that just work
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
We use it across the whole business.
We offer business solutions and virtual assistant services and therefore need to connect directly to our client machines for collaboration. With Connectwise control, we can manage clients remotely and not be bound by location.
We offer business solutions and virtual assistant services and therefore need to connect directly to our client machines for collaboration. With Connectwise control, we can manage clients remotely and not be bound by location.
- The product just works. The only time that it didn't work was when the remote client network was disconnected from the internet.
- Speed. For me to create a session with a customer takes about 30 seconds and that is if they have to download and install the client.
- Ease of use. Damn but it is easy to use. Click on create session. Provide information to client and voila you are running.
- When the customer downloads the client there are too many options. It would be great if the software can make the necessary adjustments automatically to suit the operating system.
- It is hard to think of improvements for a product that is already great.
- Our investment in the product has paid for itself over and over since we started using it
- We can support more clients in a shorter period of time
First the price. ConnectWise is a lot more affordable. Second, ConnectWise already has all the functionality built in so why should I pay for multiple applications to do the same?