ConnectWise Control is a value added remote support package that will quickly pay for itself.
August 23, 2017
ConnectWise Control is a value added remote support package that will quickly pay for itself.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
I use ConnectWise Control for computer repair and support for my clients, whom mostly consist of residential and small business computer users. It allows me to perform remote service to my client, often at a reduced rate, and also post-service support.
Pros
- Ability to remotely access and control customer's computers
- Allows me to work during off-hour time, particularly when the office/person I am supporting is not occupying their computer
- The ease of launching a support session to gain remote access
Cons
- Issues with User Access Control or users that are non-administrators
- Occasional unresponsiveness or loss of connection to remote PC
- Removal of giving a session a user friendly name or code, must be a numeric code assigned by the software
- ConnectWise control allows me to perform remote service to clients without the travel time or expense
- ConnectWise Control allows me to offer support to a client remotely after a project is completed
Price, number of computers allowed for unattended access, the ability to quickly and easily deploy a rescue session.
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