ConnectWise Control: Keeping Us On The Air!
August 23, 2017
ConnectWise Control: Keeping Us On The Air!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
We use ConnectWise Control to remotely access all the computers within our broadcast studio operation here at our company. Our engineers use it to access computers both in the technical operations center as well as computers at remote transmitter sites. Frequently this saves staff from having to make long trips to troubleshoot problematic equipment. Programming staff use it to access computers in on-air studios to update daily programming and commercial logs or to control the radio stations while performing remote broadcasts. This also has saved us the occasional late night trip to the studio to correct an off-air situation because the program director can login remotely from home to get programming back on track.
Pros
- High-quality remote desktop viewing. We have never run into any issues with the quality of the remote session. And it also establishes the connection fast.
- Numerous options for access. It doesn't matter whether it's MAC or PC, tablet or iPad, iPhone or Android. They've got it covered.
- They offer the ability to use Active Directory for authentication. Comes in very handy if your company already has a domain in place. Your users will appreciate one less username and password to deal with.
- Self-hosted option! Nobody else appears to even offer this.
Cons
- Grouping computers on the website is not intuitive. Same applies to assigning users to particular computers for access.
- It would be nice to have the option on the mobile app for the mouse to stay center and the screen to move. LogMeIn offered this option, which is the only thing I miss from that platform.
- It would also be nice to have the option of two-step authentication. Competitors are now offering that.
- Self-hosted option has saved us money over our previous cloud based remote access solution.
- Remote access has save man-hours by avoiding lengthy trips to remote transmitter sites when problems can be assessed/corrected remotely.
We initially choose ConnectWise (then ScreenConnect) over our previous remote access solution, LogMeIn, due to cost. LogMeIn was implementing a new pricing structure that was going to increase our cost over the next few years by 400%. ConnectWise has helped us control these costs while offering a product that, in my opinion, offers more features, greater flexibility, higher quality, and better product support.
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