Connect wisely
August 23, 2017
Connect wisely
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
It's being used by IT department, to support all our employee inside the company or even in field, ConnectWise Control is a powerful tool, indispensable to provide fast and productive support our employees.
Pros
- Simple interface with a lot of interesting tools, like the Toolbox, it permits you to centralize all your daily tools in a folder to just have a click when you need.
- Doesn't require a large bandwidth to work good, it works very well even on bad internet links.
- Easy management of supporters, it can even be managed by Active Directory.
- It allows a wide range of customizations, adapting easily to various corporate environments.
Cons
- If you use the cloud version, it can't recognize when you connect in an internal host, generating a unnecessary delay even if it's a small one.
- ConnectWise does not have a data center in Brazil. That is where I am, even so the performance is very good, but I think, how would it be if we had a data center in Brazil?
- We can do more (and fast), helping people around the world. It doesn't matter where the supporter and the host are. Efficiency is the word.
- TeamViewer, VNC and LogMeIn Central
Simple interface, easy to deploy the agent, and easy to connect to a host without an agent. Again, efficiency is the word.
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