SMB - Happy with ConnectWise for remote control support and branding
August 25, 2017

SMB - Happy with ConnectWise for remote control support and branding

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control

I use this for remote control for a web hosting business on occasion when email isn't as productive as needed. The product and ability to brand is great. Haven't had any hang-ups so far.

Pros

  • Multi-platform support

Cons

  • For my personal/business needs, I've not encountered a gap yet.
  • Positive in the sense that I can offer this as a channel for support if needed. But as I mentioned, I only use it < 10 times per year so this is more of a business cost/expense than a ROI.
Cost, offerings, branding
It's been a few years but I shopped around for different options that met my business need and budget. This was the best at the time and I've been very happy with the results. I'm likely one of their outliers in the sense that I only use it for remote support and possibly only once every month or two.

ScreenConnect Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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