It just works every time
February 26, 2018

It just works every time

Steve Christenberry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use it every day, to remote into servers we manage for updating and rebooting during non-business hours. Additionally to remote to clients' PC for help desk activities.

Pros

  • Fast and relable
  • Cost-effective

Cons

  • Rebooting and reconnecting most times do not work
  • We know it will work and is fast to connect and operate
  • Wish we could offer clients access to their own workstation from outside the office
Great improvement with speed and it just works
Servers unattended operations

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
9
Session record
7
Annotations
7
Monitoring and Alerts
8
Multi-platform remote control
6

Comments

More Reviews of ConnectWise ScreenConnect