Great remote support software ConnectWiseControl
March 23, 2018

Great remote support software ConnectWiseControl

Robert Martin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control is used to provide remote support small and medium-sized business clients. I have used other software solutions but found problems with them. ConnectWise Control just works when you need it. I haven't had any problems with connections. What more could you want?
  • I have found that it still works well on connections which are struggling with low bandwidth, whereas some other products have struggled in the same situation.
  • It enables you to have temporary connections which are able to reboot the PC and reconnect, so it's good for one-off support situations.
  • It enables you to have install connections for existing clients where you can connect without them having to do anything.
  • Maybe a couple of more concurrent connections on the standard package
  • Anything can always be cheaper :)
  • Reliability connecting to remote sessions
  • It just works
In any IT support enviorment.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Using ConnectWise Control (formerly ScreenConnect)

The interface is designed well, so it easy to use.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Pre-Installed Connections
  • File Transfers
  • Remote Support
Yes - I have used it on my phone and it work pretty well even though its on a small screen.