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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.3
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1173)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(1-25 of 42)
Companies can't remove reviews or game the system. Here's why
July 23, 2021

ConnectWise Control Puts You in the Driver's Seat

EM
Eric Milles
Help Desk Manager
Kalleo Technologies (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
We often need to create an ad-hoc session with a device that is not under our management. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. The seamless integration of Control with ConnectWise Automate and ConnectWise Manage makes it the best and most effective choice for our technical teams to deploy and manage our client machines.
July 22, 2021

Great Remote Support Tool that always works when you need it.

MG
Miguel Garcia
System Administrator
Communitytaxllc (Financial Services, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
It does what it is supposed to do, in the nearly 2 years that I have used it we never had any real problems with it. One time all the saved Support sessions disappeared overnight and nobody could figure out why. Other than that it is a solid product for remote desktop support.
July 13, 2021

The End-All Be-All Remote Support Without the Extra Crap

KM
Kenny McGarrity
IT Infrastructure Manager
Pace Supply (Wholesale, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
If you're a support noobie or a seasoned admin, this product is everything you are looking for. Join with a code - CHECK! Hop onto a permanent session installed on a PC/Server - YOU GOT IT! Wake up a remote sleeping computer - no problem. Need to customize access to different roles in your organization - BUILT RIGHT IN!
July 04, 2021

Affordable remote control software!

Verified User
Manager in Information Technology
E-Learning Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
Overall ConnectWise Control (formerly ScreenConnect)'s strength is its ease of use. One can just email the link to the user and start accessing the machine remotely. It's the easiest support option I've ever found for users to deal with.
June 25, 2021

ConnectWise Control - is it wise to use?

Verified User
Professional in Information Technology
Electrical & Electronic Manufacturing Company, 201-500 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Usability
7
It's fast and has good functionality, like being able to have two support users connect to one computer for collaboration. However, we did experience some issues implementing and upgrade the solution.
May 03, 2021

Great tool for Supporting a remote workforce!

Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Sam Livermore, MCP, iTIL
Lead Systems Administrator
MoneySolver (Financial Services, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Really easy to create a new session. The added benefit of having a colleague join your session for additional input helps for higher level support that may be needed. Most end users have no issues starting a new session. Definitely a great product for remote support and I would recommend to any IT support team.
April 16, 2021

ConnectWise Control works really well for us.

Verified User
Director in Research & Development
Transportation/Trucking/Railroad Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Installation is so straightforward. All you need to do is create the installer by filling in some information (the machine name, company, location, etc.) and then you download it (or even send a link to the download), and run it. The computer doesn't have to be restarted. When you need to connect, you pick it from a list. There are tools to filter the list and make it easier to find the machine or machines you want to use. Then select or double click to connect.
April 14, 2021

ConnectWise Application Review

TV
Truc Vo
Sr. System Admin
Anritsu Company (Electrical & Electronic Manufacturing, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
The software provide many way to have access to remote user's PC or equipment. It also allow session recording and serve as training purpose. Client deployment is easy and secure. Access to console is easy and support by most major browsers. Single pane of glass for administrative and secure with multi factor authentication
April 14, 2021

A Fast and Highly Reliable Remote Control Solution

Adam Friedli | TrustRadius Reviewer
Adam Friedli
Level 2 Support Analyst
Springthrough Consulting (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
Implementing the solution was very easy and the integration with Automate was perfect. The speed is exactly what we wanted and the features are plentiful. There wasn't really much training needed for it. We could also easily grant access to clients for connecting to only their machines. That was also a fantastic perk. One-off remote sessions were were easy to do.
April 14, 2021

ConnectWise Control Is Worth the Investment

Verified User
Technician in Information Technology
Religious Institutions Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
The value it provides is just through the roof. I have very few complaints with the software, and overall it is one of those platforms "that just works." Which is extremely hard to find in the plethora of software platforms offered today.
April 16, 2020

ScreenConnect is number one

Daren Anderson, MSIS | TrustRadius Reviewer
Daren Anderson, MSIS
President
Big D Technology Solutions, Inc. / Big D Online Solutions (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
For many years, I used LogMeIn to connect to remotely connect to customers and was pretty happy with it until they raised their prices so decided I needed to look for an alternative. After some searching, I found ScreenConnect and kept getting free trials but then would get busy at work, so I couldn't really test anymore. I got an huge bill from LogMeIn so bit the bullet and went with ScreenConnect - I have been very happy it - connects easily and has a lot more features than my old software did.
June 18, 2019

ConnectWise Control: Still decent, but more expensive than it was previously.

Verified User
Administrator in Information Technology
Construction Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Usability
8
Overall the software is easy to use, especially once it is configured. We used granular type security so some people had more access to servers and systems than other people. Like our Helpdesk is not able to sign into servers or view what they are doing, but the admin and engineers are.
April 05, 2019

A Happy Decision

Michael Watchorn | TrustRadius Reviewer
Michael Watchorn
Software Developer
Transformix Engineering Inc. (Industrial Automation, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
We recently found that we could have 2 hosts connected to the same client. This is very useful for solving tough problems. It is very easy to use, and it is quick and responsive. Pricing also makes ConnectWise very lucrative for us. Compared to other software I've used in the past for similar purposes this was easier to use and more intuitive.
July 18, 2018

ScreenConnect has helped us

Verified User
Manager in Information Technology
Telecommunications Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Usability
9
We love this product and use this all the time. We have to remote into people computers to update settings and it has been great compared to other screen sharing softwares. We also have our internet IT that uses it for remote screen sharing os they can update our PCs as well.

Great product!
December 18, 2017

ScreenConnect is the best

Matthew Bohannon | TrustRadius Reviewer
Matthew Bohannon
Director of Information Technology
Winston-Salem Rescue Mission (Non-Profit Organization Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usability
10
The interface is easy to use and whether you are connecting to a client to fix an issue or training users. The interface is easy to connect to group policy to deploy to your organization.
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