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Great Remote Tool for Training and Support
October 16, 2018

Great Remote Tool for Training and Support

Annie Horovitz-Niccum | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise to connect to clients for group and private training sessions, along with private executive mentoring and support sessions.
  • Customized Sign In Screen
  • Easy to use for clients
  • Stable environment
  • Sometimes the voice functionality isn't as stable as I'd like it to be
  • Easy to administer
Prefer this tool over LogMeIn
This product is well suited for any business need for group and/or private sessions for training and/or support.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
9.6
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
6
Multi-platform remote control
Not Rated