Important tool for an IT expert
October 03, 2018
Important tool for an IT expert
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control is primarily used by our DevOps and IT infrastructure teams to help diagnose problems in our company issued machines. With the expansion of the company workforce into international countries, we allowed the employees to use operating systems of their own preference. We decided to proceed with ConnectWise due to its compatibility with all commonly used OSs.
Pros
- The remote access sessions are established quickly without the need of exchanging passwords or setting up additional profiles.
- The remote session is initiated through the browser, so no additional software needs to be pre-installed.
- The System admin can easily transfer files back and forth making installation and updates more efficient.
Cons
- Termination of remote call after a fixed period of idle time needs to be implemented.
- The pricing structure needs to be more flexible and they ought to include a longer trial phase.
- With our company workforce dispersed across the globe, we needed an efficient solution in managing client workstations. ConnectWise was ideal in allowing us to solve this need. Thus far we feel the it has suitably met our needs.
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