ScreenConnect, the best remote administration software available today
Daniel Drago | TrustRadius Reviewer
October 16, 2018

ScreenConnect, the best remote administration software available today

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control on a daily basis to assist our customers as well as internal staff with PC issues that would normally require a truck roll often resolved within minutes.
  • ScreenConnect is great at remote administration. We can easily connect to machines and provide prompt service.
  • ScreenConnect is secure. We know that when we connect to our clients private servers that everything is encrypted.
  • We would like the ability to control more than Samsung smart phones. We have users who have iOS and other Andriod devices and would like to be able to quickly add e-mail to client phones.
  • ScreenConnect has been a positive impact to our daily regime. We can quickly and effectively help anyone as long as the site has internet.
We like that adding machines was painless and easy compared to LogMeIn. I have also used this product for years at previous locations and the software has continued to improve and not go backwards like I've seen with other software through their revision and change logs.
ScreenConnect is great for connecting to a remote machine promptly, effectively, and securely. We also like the fact that ScreenConnect can connect to some phones and we're hoping that they will soon add the ability to connect to more than some Andriod phones and expand into allowing remote connections to Apple devices.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
9
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
5
Annotations
8
Monitoring and Alerts
3
Multi-platform remote control
5