Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise Control on a daily basis to assist our customers as well as internal staff with PC issues that would normally require a truck roll often resolved within minutes.
- ScreenConnect is great at remote administration. We can easily connect to machines and provide prompt service.
- ScreenConnect is secure. We know that when we connect to our clients private servers that everything is encrypted.
- We would like the ability to control more than Samsung smart phones. We have users who have iOS and other Andriod devices and would like to be able to quickly add e-mail to client phones.
- ScreenConnect has been a positive impact to our daily regime. We can quickly and effectively help anyone as long as the site has internet.
We like that adding machines was painless and easy compared to LogMeIn. I have also used this product for years at previous locations and the software has continued to improve and not go backwards like I've seen with other software through their revision and change logs.