Remote Workstation Management for Multiple Buildings
November 06, 2018

Remote Workstation Management for Multiple Buildings

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use ConnectWise Control's Remote Agent to manage 70 workstations across our four warehouses in Canada. This allows me to troubleshoot problems faster and feels as if I was physically there.
  • Unlimited amount of Remote Agents installed.
  • Web-based Command Prompt
  • Can control Windows workstations from my Linux laptop
  • Sometimes the Java launcher does not work in Linux and I have to run it multiple times. This could also be an error with my Java installation instead.
  • As the IT manager this tool saves time by allowing me remotely to fully control my workstations across our four buildings.
I have used TeamViewer and did not like it. There were only annual options and I was unable to purchase a monthly license which is often required for dynamic environments. I like ConnectWise as there appears to be no limit to the number of remote agents I can deploy for the same fixed monthly fee.
It is well suited for multi-site networks of numerous workstations requiring remote management.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10