Connects Wisely and Quickly
November 15, 2018

Connects Wisely and Quickly

Kimberly Hammond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise is being used exclusively in our IT department. It is especially helpful for our remote users who work from home or hotels.
  • Stable connection
  • Great features like scripting
  • Able to block user input
  • The new GUI can be challenging
  • Most of the new features are easy to miss if you don't keep up with the updates
  • Most of these features may be too much
  • Great remote support for multiple users
  • Great stability when using more than one screen
  • Reasonable cost of software
It's cheaper overall than some software because of the charge per computer.
Home use because you do not need that for such small environments. Small organizations with no remote employees.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Annotations
9
Monitoring and Alerts
10
Multi-platform remote control
10