ConnectSmooth Not Lagged
November 27, 2018

ConnectSmooth Not Lagged

Mike Vaughan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnnectWise Control / ScreenConnect on all of our client machines for remote desktop access and management. It enables us to address user machines and servers directly without any fuss as well as see configuration and software info using some of the free plug-ins provided.
  • The number one reason we use CWC is due to its ability to stay connected fluidly and quickly. I can hop in/out of a desktop in a second or two, whereas other remote software tends to be slow to connect or loses mouse tracking and clicks.
  • Its support for multiple monitors is also the best I've seen implemented. A triple monitor setup is not an issue. You can view all three in one window, or control click each individual monitor and assign a full size window to each of your monitors.
  • The free plugins available are also a big help. The ability to run commands remotely as well as start/stop services, kill processes, uninstall software, wake machines, chat with the user and record the session is nice, especially since the web interface tends to be quite responsive.
  • Pricing is good even if you are a single technician. You don't pay per machine unless you specifically want to.
  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Compared to the rest of the applications I listed the top reason we use CWC is due to its usability. It is fluid, connects easily and doesn't get hung up on anything. Managing clients and installations is super simple and it is just intuitive. Over the course of the last three years I've used it, I've never had it fail to connect if a computer was actually on and their network connection was up. I can't say the same for the rest of them.

It doesn't hassle you for updates and if you do want to update every machine you have CWC installed on it is two button clicks. Even if the clients miss the update they still connect, they just might not have whatever the latest feature is.
ConnectWise Control is great when you need to see the desktop to get a handle on a problem.

ConnectWise Control is not great for running remote commands or for scripting. Though it will process commands, you would not want to try and push out software to dozens/hundreds of machines using it.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
5
Instant message
7
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
10
Annotations
10
Multi-platform remote control
10