Glowing biased review from a long time user. Couldn't be happier.
April 25, 2019
Glowing biased review from a long time user. Couldn't be happier.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use Connectwise Control (Screenconnect) as our primary remote control software, supporting nearly 400 connected devices. We have deployed it permanently to all our clients as well as use it for ad hoc connections. We also have remote connections to servers and workstations through other means, including our RMM platform, but ConnectWise's ease of use, speed and versatility have made it our go-to for our management uses.
- Highly resilient maintaining the connection.
- lightweight agent on the desktop.
- Scales and organizes connected devices well.
- Includes tons of options to control the connection type and quality.
- Needs better support for sound events on the client.
- UI consistency throughout the interface that was intuitive for both engineers and supported users.
- The self-hosting option has added a layer of independence and security from centralized services.
- Multisession environments and quick connection times have decreased ticket resolution time.