Glowing biased review from a long time user. Couldn't be happier.
April 25, 2019

Glowing biased review from a long time user. Couldn't be happier.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use Connectwise Control (Screenconnect) as our primary remote control software, supporting nearly 400 connected devices. We have deployed it permanently to all our clients as well as use it for ad hoc connections. We also have remote connections to servers and workstations through other means, including our RMM platform, but ConnectWise's ease of use, speed and versatility have made it our go-to for our management uses.

Pros

  • Highly resilient maintaining the connection.
  • lightweight agent on the desktop.
  • Scales and organizes connected devices well.
  • Includes tons of options to control the connection type and quality.

Cons

  • Needs better support for sound events on the client.
  • UI consistency throughout the interface that was intuitive for both engineers and supported users.
  • The self-hosting option has added a layer of independence and security from centralized services.
  • Multisession environments and quick connection times have decreased ticket resolution time.
This is a great use for anyone who remotely manages or provides support in a business environment. This is not a great use case for people who want to access their own personal PC remotely. It's really best built for IT Support Desks and engineers. For those purposes, it is extremely well suited, as it is cross-platform, can be self-hosted, has several 2FA methods that are supported, and nearly every variable of the operating environment can be tweaked to your needs. Really, I can't say enough glowing things about it or how many times it has gotten me out of scrapes. I had tried many remote control solutions before finding this one. We started using it over 8 years ago and, since then, I haven't looked back or ever seriously looked to replace it. We even have several other remote control options available with our RMM solution, and none are as responsive and versatile as ConnectWise. 10/10.

ScreenConnect Feature Ratings

Remote Administration
7.7
Screen sharing
10
File transfer
6
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
7
Annotations
6
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

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