ConnectWise Control provides all of the features that we need with great licensing flexibility
May 08, 2019

ConnectWise Control provides all of the features that we need with great licensing flexibility

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control to provide remote support and off-site systems management services to customers.
  • ConnectWise Control has licensing terms that are much more scalable than other solutions, from small businesses to large enterprises.
  • There is a lot of flexibility regarding permissions for users, both for IT staff and end users.
  • It has both hosted and on-premise models.
  • I would like to see more flexible licensing for the self-hosted model so that smaller businesses could take advantage of it
  • ConnectWise Control provides more of the functionality that my business needs at a lower cost than other solutions.
ConnectWise Control has better value for our use cases than other solutions that we evaluated. Some of the competing solutions pile on lots of unnecessary features so they can justify high prices. ConnectWise Control has the features that most users need and doesn't clutter the interface with features that will never be used.
ConnectWise Control works very well for IT support of remote machines, whether they are workstations or servers. The Mac client functionality has tended to lag behind the Windows client, so keep that in mind if you have a lot of Mac workstations to support. The support for remote control from mobile devices works, but is clunky because they aren't using native apps.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
7
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
4
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
6