ConnectWise Control Review
May 08, 2019
ConnectWise Control Review
Score 8 out of 10
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise in two ways:
- Primary use - Our IT team has ConnectWise access agents set up on all company computers. This allows us to monitor computer uptime and remotely administer computers. We occasionally run remote scripts against groups of remote computers to avoid hands-on or manual work on each computer. Additionally, we provide desktop support to end users as needed with the always connect ConnectWise access agents.
- Secondary use - Our training team uses ConnectWise access agents to project training computers onto conference room screens. A trainee can be using a point of sale computer, and the trainer can connect remotely from a projected screen so the rest of the training group can see what is happening on screen.
- Reliability - Once installed, the ConnectWise access agents stay running as long as a computer is online.
- Remote scripting - We are able to run scripts or batch files against groups of remote computers, eliminating the need to manually perform tasks on each.
- Updates - ConnectWise regularly gets updated to provide new features and resolve issues.
- Remote Desktop Experience - Other remote access tools provide a smoother remote desktop experience (more responsive even with full-color display).
- File Transfer - Sending and receiving files is a bit clunky and always presents windows on the remote computer. An interface showing file browsing for the host (left) and client (right) allowing send/receive would be welcome.
- Theming - (this is not a major issue at all) - It would be nice to have simpler custom theming UI.
- Positive - Ability to run scripts on a group of remote computers saves tech time.
- Positive - Ability to customize remote agent allows us to eliminate on-screen warnings to end users.
- Negative - (this is partially due to changes in current MacOS versions) - the diminished ability to remote admin MacOS computers.
We switched from using TeamViewer last year when we began using ConnectWise. We gained the ability to run scripts on remote computers which saves us time and site visits in some cases. This also allows us to more easily diagnose remote computers without interrupting the end user. We lost some remote experience quality - ConnectWise feels less responsive (more lag) and the visual fidelity is noticeably lower than other solutions. We also lost the ease of file transfers (in both directions). This is still possible with ConnectWise, but it's not as fluid as we had with TeamViewer.
- Reliable - Once the agent is installed it stays running.
- Powerful - Desktop support and 'silent' scripting.
- Web-based UI - no need to install anything to browse management interface.
- Extensible - Some extensions exist to add functionality, it's theoretically possible to develop custom extensions.
- Initial configuration more complicated than some other solutions.
- Remote experience not as good as other solutions.
- Feels rough around the edges, underdeveloped in some areas (file transfer, remote experience, etc.).