Amazing and lightweight
June 09, 2019
Amazing and lightweight
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise Control is used to solve both problems with computers, for example, software issues. Other uses include technical help for people around the office and aiding others to understand and support ability with software use.
I can offer support to users very quickly and effectively from within the company and outside of the company. ConnectWise offers incredible flexibility within our organization, and is considered to be one of the best support tools we have available.
I can offer support to users very quickly and effectively from within the company and outside of the company. ConnectWise offers incredible flexibility within our organization, and is considered to be one of the best support tools we have available.
- Lightweight. The software installation takes up very little space and has very little hardware impact.
- It's easy to use, very easy to access users' computers, and the features are absolutely amazing.
- It's stable. We've never had an issue since we started using ConnectWise Control within our organization.
- I would like the ability, when transferring files, to utilize a local network instead of using the internet. This can have an impact on time.
- I would like to be able to use dual monitor support for when I access users with multiple screens.
- I would like alerts on software crashes/unexpected crashes to problem-solve more effectively.
- The ease of use aspect saves a lot of time.
- The fast connectivity is incredible, and makes the software a pleasure to use.
In terms of overall cost, TeamViewer was very expensive to use and was very clunky. ConnectWise is very lightweight in comparison.