We still call it ScreenConnect.
June 08, 2019

We still call it ScreenConnect.

Todd Singleton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We first got this from the original developer's outfit, Elsinor Technologies, before Connectwise purchased ScreenConnect. In fact, we still call it "ScreenConnect" internally. It's being used on 4 admin/support seats with a supported client base of about 190 internal users/systems nationwide. We run our own server instance internally, with external DNS entries to run it from anywhere using port address translation. It provides us with remote control capability to workstations, and a limited but often useful software and hardware resource inventory.
  • Remote desktop support.
  • Issuing command line entries to the remote workstation.
  • Looking at running processes on the remote workstation.
  • Looking at running services on the remote workstation.
  • Pushing files to the remote workstation through the console to perform administrative level installations.
  • Provides the ability to restart and reconnect to the remote workstation administratively without user intervention.
  • Allows a remote change of the user logged into the remote workstation without session interruption.
  • Reverse display control outside of "meetings" (allowing the remote workstation to see the technician's desktop during a session) would be nice.
  • A little better and easier branding of the landing interface.
  • Easier push distribution of new/updated client builds.
  • It's reduced the need for employed technicians at each manufacturing facility nationwide.
  • Has reduced the complexity in distributing and updating applications remotely, where bandwidth is not prohibitive.
  • Allowed for quick software inventories on remote systems during support sessions, ensuring licensing compliance.
Join.me: It's our backup when ScreenConnect is unavailable. It's limited, slow, and cumbersome to instruct end users through making connections, versus direct workstation access through our in-house, dedicated Connectwise Control server.
Skype: Doesn't allow remote control.
LogMeIn Rescue: Pretty comparable, more expensive subscription as there is no dedicated, on-prem server offering.
ConnectWise Control is well suited for anywhere remote desktop support is required. It's less suited for hosting remote meetings, such as when video conferencing is required. However, I don't believe this is a core purpose of Connectwise Control, therefore, it performs its primary function, remote user support, exceedingly well.

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control