Great Product, Great Results, Great Team.
February 10, 2017
Great Product, Great Results, Great Team.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Conversica
We initially started using Conversica for dealing with leads on mass from tradeshows, and had some great success. Since then our usage of the product has evolved and we are now running multiple conversations, and even have Conversica integrated to our inbound lead flow activity. The use cases for this product are constantly growing and we can see future value with Conversica to support the wider business (client sales and even finance).
- Quite simply, it works. We now can have our sales teams working on the best contacts which improves their conversions/focus, whilst our AI agent will work on the leads to find those diamonds in the rough.
- The roadmap is strong. I've been lucky enough to attend the customer user groups and not only are the features coming very interesting, but they have actually delivered on the timelines.
- The team at Conversica is incredible - v ery responsive, easy to work with and provide great suggestions and support.
- I think some more can be done around tracking Salesforce activity. For us, if the data isn't in Salesforce, it doesn't exist. We have recently come up with a custom way to track specific conversation success to a campaign with custom statuses to do this, but as I understand this isn't something any other customer is doing currently. I know the team is working on tracking opportunities to conversica success which will be interesting.
- No lead gets left behind. Your agent doesn't get sick, take vacation or have any lapse in productivity.
- Employee efficiency. Our teams can now focus on the great leads rather than getting overwhelmed with hundreds of contacts to follow up with.