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Experience with Conversica
May 15, 2018

Experience with Conversica

Alexander Molek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conversica

I have worked with both Breanna, Malia, and Derek over the year we have been with Conversica and all 3 have been extremely helpful and responsive when I have a question or an issue. Have had nothing but good experiences working with support.
We are using Conversica to assist us in reaching out to old leads in an attempt to re-engage their interest. This helps our team still focus on the new leads coming in and still we are able to get successful results on running campaigns to older leads. Another way we use Conversica is on canceled accounts to attempt winning back their business. We currently are only using it on the sales side of our business.
  • Conversica does a great job of consistently reaching back out to previous leads. We have seen great success from utilizing this tool over the past year.
  • Conversica also does a great job of setting the table for our sales rep to reach out by trying to confirm the best contact information and introducing the rep prior to the contact attempt on our side.
  • It is very easy to change the conversation and what type of messaging that we want going out to our lists in Conversica.
  • Not always getting the correct classification from a response and the prospect gets frustrated - this is to be expected when an AI is responding. We also can give feedback which ultimately helps curve these responses in the end.
  • We have seen a positive ROI over the year with Conversica which is why we are still using it to date and are looking at more ways to implement it.
The best situations we have seen Conversica thrive in is on the win-back campaign with canceled accounts and also on the reengage side with leads that have gone cold over a few months. We have seen much less success trying to utilize this in an outreach way to drum up cold leads.