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Conversica's great to mass lead follow-up!
May 15, 2018

Conversica's great to mass lead follow-up!

Robert Stucki | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conversica

I think that the majority of sales reps that use it like it, but it does take some getting used to for them to feel comfortable with the tool and how it works.
We started using Conversica for a specific team, but are now using it for our entire sales organization. We use it to follow up on a specific type of lead, for which we receive thousands a month, too many to follow-up on manually.
  • Provides instantaneous responses to online leads. This allows us for rapid follow-up that can't be achieved manually.
  • It acts as a screener so our team only has to respond to leads that respond to Conversica's outreach. This allows for streamlined efforts from our sales team.
  • Through Conversica's outreach we are able to secure appointments and new contact info.
  • Being able to tie Conversica outreach directly to sales opportunities has been a bit of a challenge, but that is in part due to a process on our end that needed tightening.
  • Conversica has added over $500,000 to our pipeline. Considering that many of these leads end up as $100 sales, it represents a great number of opportunities we would not have captured otherwise.
I think it's a great tool to follow-up on a significant number of leads. We tried it on a small scale for straight appointment setting for our field reps, and it didn't work well at all.