Conversica: why you need it!
Updated July 27, 2019

Conversica: why you need it!

Emily Salamone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Automotive Dealer Sales AI Assistant

Overall Satisfaction with Conversica

Conversica is being used at a few dealerships throughout our organization in both sales and service. Conversica has helped in re-engaging older sales opportunities that just were not ready at the initial inquiry. In the daily whirlwind of automotive sales, Conversica has helped to ensure clients weren't slipping through the cracks and promoting a friendly customer service experience.

Pros

  • Customer support is top-notch! I have never had a bad experience with their customer support. They are very knowledgeable and friendly. From discussing reporting to helping set up users, quick to respond to your needs.
  • Conversica has a way of engaging with clients and getting a response. Often you find clients won't respond to the "sales person" but will reply to Conversica.
  • Their AI got even smarter recently with smarter responses and timing of their messaging

Cons

  • COnversica has the ability to be personalized with some lead sources, would be nice to integrate even more.
  • Positive
Quick to respond to support needed. Offered suggestions if we had concerns and very friendly.
Easy implementation process. Its been a few years since we have them implemented but it was without any issues. There are usually some bugs that need to be worked out when you are implementing a new process, but this was simple!
Conversica is well suited for a wide range of business needs or models. Conversica works well in a BDC model as well as in-store use for the sales staff.

Comments

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