Conversica Review for a B2B SaaS company
October 31, 2019

Conversica Review for a B2B SaaS company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Sales AI Assistant

Overall Satisfaction with Conversica

We leverage Conversica for a few different reasons, but the main function has been to warm up leads for our Sales teams. We also use Conversica to help gather missing profile information on select contacts. Our Conversica rep has been a great addition to our Business Development team and has given us a scalable solution to solving a business problem.
  • Outreach at scale.
  • Persistence.
  • Personable responses from a bot.
  • Outreach conversations and customization is limited.
  • Deliverability has sometimes been an issue.
  • Our instance of Conversica is paying for itself.
Our customer support reps have always been very attentive to our needs. At the most, it has taken our rep 24 hours to respond to an inquiry. We have quarterly business reviews with our customer support rep, which is great as it keeps us all on the same page. My only request out of the support team is to be more forthcoming with new ideas on how to leverage the product better.
I wasn't involved with the implementation, but since we have integrated the Conversica app into our Salesforce instance it has been great! The integrations into Salesforce is the only experience I have with the Conversica instance so I can't speak to the web experience, but I have no complaints with how the tool has been implemented to date.
We've found Conversica does well when you have a large number of contacts that all have similar traits (i.e. attended a Webinar, attended an event, etc). When your outreach doesn't require a lot of customization Conversica gives us a scalable outreach solution.

Customization is where Conversica is lacking. Outside of creating a lot of different conversations, there is no real way we've found to create customization at scale.