Coversica 2020
December 09, 2020

Coversica 2020

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Sales AI Assistant

Overall Satisfaction with Conversica

The AI is being used to contact cold leads and bring the viable clients to the surface. We are a small company and it save a lot of time and manpower to have an AI reach out. Currently the sales and marketing teams are the only departments to use Conversica, however there is a possibility it may branch to another department.

Pros

  • Saves time.
  • Engages at scale.
  • Connects us with some viable leads.

Cons

  • Misdiagnosing of lead responses.
  • Limited text to insert into a conversation.
  • Inability to uniquely brand to raise brand awareness.
  • The percentage of viable clients is quite low. It doesn't take many clients to become a beneficial ROI. There is always room for improvement to gain more wins.
There are few technical problems we've encountered in my time with Conversica. The Conversica team is willing to weigh in if we have a question about functionality, but the platform limitations ultimately guide what we can and cannot do.
It is relatively intuitive to use.
As a company, none of which I am aware.
Our School Communications department has to reach out to many education contacts to schedule people to attend our client sponsored events. If Conversica was a bit more flexible with messaging, the automation could potentially save many hours of work. As we stand, that lack of flexibility bubbles up reservations about effectiveness and thus not currently used in the School Communications department.

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