Copper review
July 04, 2025

Copper review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Copper

Copper is decent great at tracking and easy to use. However to keep up with rivals they need to adopt more AI features and having more flexibility with its features. One example is the filters, sales teams will want to go straight into a CRM and have easy access, the filters Copper has somewhat makes it challenging.

Pros

  • Sales Pipeline
  • Insight Report Builder
  • email tracking

Cons

  • AI column fillers
  • Duplicates
  • Easier data enrichment
  • Keeps team updated across the company
  • Provides transparency
  • .
As i said before we need Copper to adopt some of the features used by its competitors.
The story of this review, Monday.com features should be replicated across Copper.

Do you think Copper delivers good value for the price?

Yes

Are you happy with Copper's feature set?

No

Did Copper live up to sales and marketing promises?

No

Did implementation of Copper go as expected?

No

Would you buy Copper again?

No

I think for a sales pipeline it is very easy to use. Again the people/leads/company sections need to be more flexible as it makes things very tricky and time-consuming

Copper Feature Ratings

6.4
Customer data management / contact management
1
Workflow management
1
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
Customer Service & Support ()
Not Rated
6.0
Lead management
5
Email marketing
7
4.0
Task management
1
Reporting
7
6.7
Forecasting
2
Pipeline visualization
10
Customizable reports
8
3.0
Custom fields
1
API for custom integration
5
6.0
Role-based user permissions
6
Social CRM ()
Not Rated
4.0
Marketing automation
4
1.0
Mobile access
1

Comments

More Reviews of Copper

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. Copper Reviews
  4. User Review of Copper