A tool that helped our business gain a competitive advantage
June 29, 2020

A tool that helped our business gain a competitive advantage

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Creatio (formerly bpm'online)

We use Creatio to cover our sales, marketing, and customer service operations. With a unified platform for all customer-facing processes, our employees across different departments work in alignment with each other. Also, the system’s process automation tools helps us reduce our manual workload. Creatio helps us maintain a competitive edge and successfully drive innovations in our company.
  • The system provides operational transparency.
  • Powerful BI tools.
  • Omnichannel customer service solutions.
  • It’s rich in features that allow us to fulfill nearly all of our business needs.
  • Some minor issues might occur sometimes, but they are resolved quickly by the Creatio support team.
  • We wish we started using the system earlier.
  • Higher workforce performance & better alignment across our teams.
  • Improved customer engagement and loyalty.
  • An increase in sales and revenue.
Creatio stood out from other vendors in terms of both the system’s usability and robustness. We were impressed by the flexibility of customization that the system provides. On top of that, Creatio’s technical support is always very quick to respond and helpful.
The system is a great solution for those who cannot waste time on a long implementation cycle. Creatio’s scalability allowed us to implement the system within a short period of time and work on additional customizations once the system was up and running.