Overall Satisfaction with Creatio (formerly bpm'online)
Creatio helps us streamline our customer-facing operations. For over 12 years, we have actively used Creatio across our sales and customer service departments. To keep our customer engagement level high, we also implemented Creatio Customer Portal. Thus, we were able to adopt ITIL best practices and take customer engagement to a whole new level.
- High scalability. The platform is being expanded together with our business.
- The system allows our non-IT staff to create business solutions within the system with no coding required.
- A unified platform for various functional areas and teams.
- The platform’s UX is great.
- Having more marketplace solutions that add to the system’s functionality would be great.
- We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
- We would also like to see some improvements to the customer portal.
- Creatio helps us understand our customers better.
- The system’s tools for CRM and process automation enable us to manage our customer-facing processes effectively and provide our customers with high quality services.
- We have identified a significant increase in customer engagement.
Now I use only Creatio in my work.