Creatio became an indispensable solution for Be Tech
June 30, 2020

Creatio became an indispensable solution for Be Tech

Tatyana Yaroshenko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Creatio (formerly bpm'online)

Creatio helps us streamline our customer-facing operations. For over 12 years, we have actively used Creatio across our sales and customer service departments. To keep our customer engagement level high, we also implemented Creatio Customer Portal. Thus, we were able to adopt ITIL best practices and take customer engagement to a whole new level.
  • High scalability. The platform is being expanded together with our business.
  • The system allows our non-IT staff to create business solutions within the system with no coding required.
  • A unified platform for various functional areas and teams.
  • The platform’s UX is great.
  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
  • Creatio helps us understand our customers better.
  • The system’s tools for CRM and process automation enable us to manage our customer-facing processes effectively and provide our customers with high quality services.
  • We have identified a significant increase in customer engagement.
Now I use only Creatio in my work.
I cannot think of any scenario when Creatio might be unsuitable. Thanks to the system’s flexibility, it is possible to do literally anything on the platform. We are able to build new applications and improve existing business processes regularly, which is one of the greatest benefits Creatio provides.

Creatio Feature Ratings

Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Social data
Not Rated
Social engagement
10
Marketing automation
Not Rated
Mobile access
10